Refund policy

Here are the Terms & Policies for your Shopify store, tailored to your specifications:

Boundless Treasures Boutique – Terms & Policies

Effective Date: January 28, 2026

Welcome to Boundless Treasures Boutique! We specialize in ready-to-ship and custom glitter tumblers. Please read the following terms and policies carefully before placing an order. By purchasing from our store, you agree to these terms.

1. Order Issues & Returns (Ready-to-Ship Items)

  • All orders are processed promptly. Once an item is shipped, you will receive a tracking number via email.
  • If there is an issue with your ready-to-ship order (e.g., damage in transit, incorrect item received), you must report it via email to boundlesstreasuresboutique@hotmail.com.
  • The issue must be reported within 24 hours of the delivery date (as shown by the carrier's tracking). Please include your order number and clear photos of the issue.
  • Failure to report an issue within this 24-hour window will result in the forfeiture of any refund or return eligibility. No exceptions.

2. Custom Order Process & Policy

  • After placing a custom tumbler order, you will receive a digital mock-up via email for your approval.
  • You have 24 hours from the time the mock-up email is sent to review and provide your written approval. If we do not receive a response within 24 hours, we will proceed with production based on the provided design details.
  • Once a custom order mock-up is approved, no further changes can be made to the design, text, or colors. Please review your mock-up carefully.
  • ALL SALES ARE FINAL ON CUSTOM ORDERS. Due to the personalized nature of these items, we do not accept returns, exchanges, or offer refunds for custom tumblers after approval. This policy is strictly enforced without exception.

3. Important Disclaimer on Mock-Up Colors

  • The digital mock-ups provided for custom orders are computer-generated representations.
  • Slight variations in glitter color, shimmer, or finish may occur between the mock-up and the final physical product. These variations are a normal characteristic of handmade glitter tumblers and materials.
  • By approving your mock-up, you acknowledge and accept that the final product may have minor, acceptable color differences.